Q. How can I get license key for my development website?
A. If you want to get the license key for the developer website, please contact our team at firstname.lastname@example.org
along with order number and development site URL.
The developer website can be on a separate Magento installation than your base domain for which the license was purchased
Q. Can I test the extension before buying?
A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work
Q. Can I request for customisation on your extensions?
A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation
Q. I have two live domains, do I need a separate license key for each live domain?
A. Yes you need to buy a separate license key for each live domain (www.site.com) or sub-domain (de.site.com) or subfolder (www.site.com/de). If you are buying licenses for more than four live sites in one transaction then we can offer you 30% discount on total amount
Q. How can I upgrade my extension to the latest version?
A. If your extension is within the free upgrade period (12 months from purchased date) then simply email us with your order number and our team will send you the latest version of the extension but if it is outside free upgrade period then you need to buy an upgrade using the following link
Once you received the latest version of our extension then we would highly recommend to delete all the files and folder of our extension from your website first before uploading the latest version because we might have removed existing files and keeping existing files could cause problems on your website.
Q. Does my license get expired after certain period?
A. No, your license is not going to get expired but we would highly recommend upgrading to get all the latest fixes (including security fixes if any), improvements and new features. In the upgrade, we also ensure it is compatible with the latest version of Magento and when you upgrade you will have a smooth transition.
Q. How can I manually uninstall your module?
A. Please follow the below steps -:
Navigate to our store and login to your account. Then go to the My Account Section, on the left menu click on Composer Instructions
Next, run the config commands shown on the top of the page then click on the extension that you want to install. A composer require command will be revealed in the dropdown menu. Run the command then clear caches to complete the installation.
Q. On category page, when I check id or brand fields in the data layer, they show blank, not sure why?
A. Go to Admin -> Stores-> Attributes -> Product . Now search for sku or manufacturer attribute, once found click on the attribute to edit and make sure "Used in Product Listing" is set to yes.
Q. Are you overiding the Magento core functions to insert your tracking codes OR putting your code in default/selected theme files?
A. We have our own layout and template files in the base theme folder. Our extensions strictly follow Magento standards and guidelines.
Q. Can you please let us know the code example for checkout page/functions which you use at checkout.
A. We can't share the code examples but we track all checkout steps (Shipping, Payment and Order Confirmation).
Q. Why Google Analytics has some missing transactions?
A. Missing transactions could be for a number of reasons -:
- The user is using an ad blocker or any other privacy related browser extension
- The user has left the page before the transaction has had chance to send to Google Analytics
- Your payment gateway provider has their own order confirmation page so customer never come back to Magento order confirmation page.
- Order confirmation page doesn't get loaded with certain payment methods.
Q. What is the difference between the Enhanced Ecommerce tracking extension and also the Enhanced Ecommerce with Google Tag Manager tracking extension?
A. GTM pro helps you track not only Enhanced Ecommerce tracking but many others like Facebook, Google Analytics, Marin Software, Google Adwords and many more trackings via Google Tag Manager. Our Enhanced Ecommerce module is completely focused on Google enhanced ecommerce on so you would have more features in that module in comparison to our GTM pro module. For example:- It comes with an option to link two google analytics accounts which is not part of GTM pro.