Scommmerce Mage Provides flexible Magento 1 and Magento 2
support and maintenance packages
as per your business needs.
Scommerce Mage provides flexible Magento 1 and Magento 2 support and maintenance packages as per your business needs. You can opt for monthly package, weekend support or can buy support hours on pay as you go basis. We understand how even small issues on your site can affect your business. We aim to have minimum turnaround time on issues raised based upon their priority. Our support team will try their level best to ensure smooth running of your online business. We offer several support plans to suit all levels of business without long term commitment
Please contact us, if you need detailed information of the support packages we provide and our support team will get in touch with you.
package types | pay as you go | monthly normal support | monthly normal support | emergencies |
---|---|---|---|---|
cost | £87.5 + vat per hour | £82.5 + vat per hour | £77.5 + vat per hour | £100 per hour |
commitment period | 1 hour minimum commitment | 3 months minimum commitment | 3 months minimum commitment | 1 hour minimum commitment |
contract period | no contract required | minimum 3 months contract required | minimum 3 months contract required | no contract required |
billing increment | 1 hour billing increment | 15 mins billing increment | 15 mins billing increment | 1 hour billing increment |
number of hours in month | no limit | minimum 10 hours in a month required. this could be used for bug fixes or change requests | minimum 30 hours in a month required. this could be used for bug fixes or change requests | no limit |
support hours | email and skype support during normal business hours 9 am to 5.30 pm gmt | email, phone and skype support during normal business hours 9 am to 5.30 pm gmt | email, phone and skype support during normal business hours 9 am to 5.30 pm gmt | email, phone and skype support during normal business hours 9 am to 5.30 pm gmt |
out of office hours support | no weekend or bank holiday support | no weekend or bank holiday support | no weekend or bank holiday support | weekend and bank holiday support available with £30 extra cost |
monitoring of website | no monitoring | yes | yes | no monitoring |
staging site | staging site set up at extra cost | staging site set up with no extra cost | staging site set up with no extra cost | staging site set up at extra cost |
savings | n/a | £5 per hour | £10 per hour | n/a |