Q. How can I get license key for my development website?
A. Please login to your account and Go to My account section > From the left menu select Generate Dev License key > Enter the Dev site url and select the extension from the dropdown and click on generate to get the license key
Q. Can I test the extension before buying?
A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work
Q. Can I request for customisation on your extensions?
A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation
Q. I have two live domains, do I need a separate license key for each live domain?
A. Yes you need to buy a separate license key for each live domain (www.site.com) or sub-domain (de.site.com) or subfolder (www.site.com/de). If you are buying licenses for more than four live sites in one transaction then we can offer you 30% discount on total amount
Q. How can I upgrade my extension to the latest version?
A. If your extension is within the free upgrade period (12 months from purchased date) then simply email us with your order number and our team will send you the latest version of the extension but if it is outside free upgrade period then you need to buy an upgrade using the following link
https://www.scommerce-mage.com/magento-extension-installation-service.html
Once you received the latest version of our extension then we would highly recommend to delete all the files and folder of our extension from your website first before uploading the latest version because we might have removed existing files and keeping existing files could cause problems on your website.
Q. Does my license get expired after certain period?
A. No, your license is not going to get expired but we would highly recommend upgrading to get all the latest fixes (including security fixes if any), improvements and new features. In the upgrade, we also ensure it is compatible with the latest version of Magento and when you upgrade you will have a smooth transition.
Q.Where can I download the extension files?
A. Please login into your account on our website and go to the download link under my account section to download the extension package.
Q.Can you provide a key that works for our development (NOT PRODUCTION) environment which will work on a dynamic URL, for example, 12334.gitpod.com and 4567.gitpod.com?
A. Unfortunately it is not possible to generate license keys based on the dynamic URLs.
License keys need to be generated per domain or subdomain whether it is production or non-production.
Q. Why source or medium of my orders are showing paypal.com or checkout.sagepay.com?
A. It might be showing because your site is redirecting to your payment gateway page and after taking payment coming back to your site. To resolve this issue you need to add your payment page domain in Referral Exclusion List in Google Analytics. Go to Google Analytics -> Admin -> Property (select your site) -> Tracking Info -> Referral Exclusion List
Q. Why my brand information is not showing up in Google Analytics?
A. Select the brand attribute from the drop-down in the system configuration settings and make sure the product attribute chosen from the drop-down needs to be available on product listing page. You can do that by login to Admin -> Catalogue -> Attributes -> Manage Attributes -> [Select Brand Attribute] -> Frontend Properties -> Used in Product Listing and set it to YES
Q. Why refunds are showing multiple times in Google Analytics for the same transaction?
A. Please make sure the cookie domain is set correctly in System -> Configuration -> Web -> Session Management -> Cookie Domain. If you don't have sub-domain then remove this entry from core_config_data table as there is no need to create an entry for cookie domain. But if you have sub-domain then you could set cookie domain as.domain.com
Q. Why cart to details rate is showing more than 100% in in Google Analytics under Product Performance Report?
A. Please make sure the cookie domain is set correctly in System -> Configuration -> Web -> Session Management -> Cookie Domain. If you don't have sub-domain then remove this entry from core_config_data table as there is no need to create an entry for cookie domain. But if you have sub-domain then you could set cookie domain as.domain.com
Q. How to set up optimizer account and container?
Q. Which SKU does your module send to Google when configurable product is added, is it simple or configurable product SKU?
A. We send simple product SKU to Google as part of add or remove to cart event.
Q. Can I track promotions? For instance, see which banner from our home page has the best results, or if a banner on the left column is being clicked. How is it presented on the GA?
A. Yes our module does track promotions. It captures order coupon code and also tracks any banner on your website by tagging it with the following attributes -:
- data-promotion
- data-id
- data-name
- data-creative
- data-position
Here is the example of tagging your banners in Magento Admin (Pages or CMS Block)
<a data-promotion="true" data-id="homepage_1" data-name="Women Home Page Promotion" data-creative="homepage_banner_1" data-position="1" href="http://showcase.scommerce-mage.co.uk/women.html">
<img src="http://showcase.scommerce-mage.co.uk/media/wysiwyg/slide-2.jpg" alt="Style solutions - covet-worthy styles in travel-friendly fabrics - Click to Shop Woman"/>
</a>
You can see the data in Google Analytics under Ecommerce -> Marketing -> Internal Promotion.
Q. Can I track static link on website as events?
A. Yes our module does allow to you track all the links on your website by tagging them with the following attributes -:
- data-event
- data-category
- data-action
- data-label
Here is the example of tagging static links
<a data-event="true" data-category="Footer Link" data-action="click" data-label="About Us" href="http://showcase.scommerce-mage.co.uk/about-magento-demo-store">About Us </a>
Q. Why Google Analytics has some missing transactions?
A. Missing transactions could be for a number of reasons -:
- The user who has made the transaction had his or her JavaScript or cookies turned off
- The user is using an ad blocker or any other privacy related browser extension
- The user has left the page before the transaction has had chance to send to Google Analytics
- There might be a JavaScript issue on the order confirmation page
- Your payment gateway provider has their own order confirmation page so customer never come back to Magento order confirmation page.
- Order confirmation page doesn't get loaded with certain payment methods.
Q. Will this recognise our products, categories, sales and so on?
A. Yes - it will recognise all of your products, categories and sales information
Q. Does this extension work with Ajax add to cart & wishlist?
A. Yes - for Ajax add to basket, you will need to add some code, which is given in our installation guide.
Q. What behaviours does the mini cart track?
A. We track add or remove items from the basket or mini cart.
Q. Can we use Google Tag Manager from this extension?
Q. Are you overiding the Magento core functions to insert your tracking codes OR putting your code in default/selected theme files?
A. We have our own layout and template files in the base theme folder. Our extensions strictly follow Magento standards and guidelines.
Q. Can you please let us know the code example for checkout page/functions which you use at checkout.
A. We can't share the code examples but we track all checkout steps (Billing, Shipping, Shipping Method, Payment Method, Review Order and Order Confirmation).
Q. Are the tracking events are based on Magento templates or do they extend Magento events to track?
A. We use Magento templates for Standard Magento checkout. For third party checkouts (eg. IWD One Step Checkout), we use events.
Q. What is the difference between the Enhanced Ecommerce tracking extension and also the Enhanced Ecommerce with Google Tag Manager tracking extension?
A. GTM pro helps you track not only Enhanced Ecommerce tracking but many others like Facebook, Google Analytics, Marin Software, Google Adwords and many more trackings via Google Tag Manager. Our Enhanced Ecommerce module is completely focused on Google enhanced ecommerce on so you would have more features in that module in comparison to our GTM pro module. For example:- It comes with an option to link two google analytics accounts which is not part of GTM pro.
Q. Can you make this submit order details via a server side call instead of using the js client?
A. Yes - Turn on "'Send Transactional Data Only On Invoice Creation" in admin. This will send the transaction using the server side instead of the client side.
Q. Getting jquery.cookie is not a function error
A. Please make sure you don't have multiple jquery included in your code especially after our jquery.cookie.js declaration otherwise jquery.cookie will not be available to use