Q. How can I get license key for my development website?
A. Please login to your account and Go to My account section > From the left menu select Generate Dev License key > Enter the Dev site url and select the extension from the dropdown and click on generate to get the license key
Q. Can I test the extension before buying?
A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work
Q. Can I request for customisation on your extensions?
A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation
Q. I have two live domains, do I need a separate license key for each live domain?
A. Yes you need to buy a separate license key for each live domain (www.site.com) or sub-domain (de.site.com) or subfolder (www.site.com/de). If you are buying licenses for more than four live sites in one transaction then we can offer you 30% discount on total amount
Q. How can I upgrade my extension to the latest version?
A. If your extension is within the free upgrade period (12 months from purchased date) then simply email us with your order number and our team will send you the latest version of the extension but if it is outside free upgrade period then you need to buy an upgrade using the following link
Once you received the latest version of our extension then we would highly recommend to delete all the files and folder of our extension from your website first before uploading the latest version because we might have removed existing files and keeping existing files could cause problems on your website.
Q. Does my license get expired after certain period?
A. No, your license is not going to get expired but we would highly recommend upgrading to get all the latest fixes (including security fixes if any), improvements and new features. In the upgrade, we also ensure it is compatible with the latest version of Magento and when you upgrade you will have a smooth transition.
Q.Where can I download the extension files?
A. Please login into your account on our website and go to the download link under my account section to download the extension package.
Q.Can you provide a key that works for our development (NOT PRODUCTION) environment which will work on a dynamic URL, for example, 12334.gitpod.com and 4567.gitpod.com?
A. Unfortunately it is not possible to generate license keys based on the dynamic URLs.
License keys need to be generated per domain or subdomain whether it is production or non-production.
Q. Where should I put pixel ID for new FB tracking?
A. For new FB tracking you just need to enter pixed ID in Audience Pixel Tag ID field in Admin -> System Configuration -> Scommerce Configuration -> Facebook Conversion Tracking -> General.
Q. How do I test whether plugin is working fine on my website after installation?
A. You can test by installing Facebook Pixel Helper extension on your chrome browser as it validates all your facebook events on different pages of your website
Q. How do I setup "Dynamic Product Ads"?
A. Please make sure you have a product catalog imported in your Facebook Business Manager, for more information about the format, please click here https://en-gb.facebook.com/business/help/125074381480892?helpref=faq_content. Once the catalog has been set up in Facebook then you can turn on "Dynamic Product Ads" setting of this module from system configuration from your Magento admin panel.
Q. For GDPR compliance, I am asking my customers to accept whether they are happy for us to use third party cookies for sending personal identified information (PII) or not. Can I integrate this extension so that I can turn on or off sending data to GTM based on customer preference?
A. Yes, if you are using our GDPR extension then you just need to set Enable GDPR cookie check setting to "YES" in the system configuration of our module but if you are using some other third party GDPR extension then you need to ask extension developer to confirm the name of the cookie which you can enter in the GDPR Cookie Key setting.in the system configuration of our module
Q: How do I get the Facebook Pixel ID?
A: To get the Facebook Pixel ID please go to your Facebook Ads Manager Account
then from the Navigation Bar select "Events Manager". Under "default pixel" click on "Settings" here you will find the Pixel ID.