Q. How can I get license key for my development website?
A. If you want to get the license key for the developer website, please contact our team at firstname.lastname@example.org
along with order number and development site URL.
The developer website can be on a separate Magento installation than your base domain for which the license was purchased
Q. Can I test the extension before buying?
A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work
Q. Can I request for customisation on your extensions?
A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation
Q. I have two live domains, do I need a separate license key for each live domain?
A. Yes you need to buy a separate license key for each live domain (www.site.com) or sub-domain (de.site.com) or subfolder (www.site.com/de). If you are buying licenses for more than four live sites in one transaction then we can offer you 30% discount on total amount
Q. How can I upgrade my extension to the latest version?
A. If your extension is within the free upgrade period (12 months from purchased date) then simply email us with your order number and our team will send you the latest version of the extension but if it is outside free upgrade period then you need to buy an upgrade using the following link
Once you received the latest version of our extension then we would highly recommend to delete all the files and folder of our extension from your website first before uploading the latest version because we might have removed existing files and keeping existing files could cause problems on your website.
Q. Does my license get expired after certain period?
A. No, your license is not going to get expired but we would highly recommend upgrading to get all the latest fixes (including security fixes if any), improvements and new features. In the upgrade, we also ensure it is compatible with the latest version of Magento and when you upgrade you will have a smooth transition.
Q. I get this error "An error occured while the tag was fired: net :: ERR_BLOCKED_BY_CLIENT" in Google Tag Assistant
A. This could be because you either have adblocker or Avira antivirus installed on your browser which blocks any URL which has ‘ad’ in it. For example Google Remarketing URL is //googleads.g.doubleclick.net/pagead/viewthroughconversion/
Q. I have setup remarketing using your setup guide but I don't see conversion in GA or Google AdWords account against my campaigns?
A. To record conversions in AdWords or Analytics against your campaigns you will need to use Google Adwords conversion pixel tracking installed (https://www.scommerce-mage.com/magento-google-adwords-conversion-tracking.html. Although the remarketing pixel does mention "conversion ID," it does not record conversions. Alternatively you can also import goals from Google Analytics to your Google Adwords account
Q. How do I get audiences list from Google Analytics to Google Adwords account for remarketing?
A. Any of the following things can to be done to enable this
- Enable Remarketing in GA - you need to make sure Remarketing is enabled in Google Analytics under Admin -> Property -> Tracking Info -> Data Collection
- Change GA code - modify your Google Analytic code to add ga('require', 'displayfeatures');.
- Option in Google Adwords Select the option to use existing tracking code when you're creating an AdWords remarketing campaign in Google Adwords
More information info click this link https://support.google.com/analytics/answer/2444872
Q. Where can I find Google Ads remarketing Conversion Id?
A. Login to your AdWords account -> Tools -> Shared Library -> Audience Manager -> Audience Sources (Left hand menu) -> Google Ads tag (Click Details) -> Scroll Down (Tag Setup) -> Click Install the Tag Yourself -> Event snippet will show you the Remarketing conversion ID code
Q. What does "Enable Tracking for other sites" mean in the system configuration?
A. With this extension you can set your business type as RETAIL or CUSTOM, if you enable this setting then it will set business type as CUSTOM and code will be changed accordingly. For more information you can have a look at the following link https://support.google.com/google-ads/answer/7305793
Q. For GDPR compliance, I am asking my customers to accept whether they are happy for us to use third party cookies for sending personal identified information (PII) or not. Can I integrate this extension so that I can turn on or off sending data to GTM based on customer preference?
A. Yes, if you are using our GDPR extension then you just need to set Enable GDPR cookie check setting to "YES" in the system configuration of our module but if you are using some other third party GDPR extension then you need to ask extension developer to confirm the name of the cookie which you can enter in the GDPR Cookie Key setting.in the system configuration of our module