Q. How can I get license key for my development website?
A. Please login to your account and Go to My account section > From the left menu select Generate Dev License key > Enter the Dev site url and select the extension from the dropdown and click on generate to get the license key
Q. Can I test the extension before buying?
A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work
Q. Can I request for customisation on your extensions?
A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation
Q. I have two live domains, do I need a separate license key for each live domain?
A. Yes you need to buy a separate license key for each live domain (www.site.com) or sub-domain (de.site.com) or subfolder (www.site.com/de). If you are buying licenses for more than four live sites in one transaction then we can offer you 30% discount on total amount
Q. How can I upgrade my extension to the latest version?
A. If your extension is within the free upgrade period (12 months from purchased date) then simply email us with your order number and our team will send you the latest version of the extension but if it is outside free upgrade period then you need to buy an upgrade using the following link
https://www.scommerce-mage.com/magento-extension-installation-service.html
Once you received the latest version of our extension then we would highly recommend to delete all the files and folder of our extension from your website first before uploading the latest version because we might have removed existing files and keeping existing files could cause problems on your website.
Q. Does my license get expired after certain period?
A. No, your license is not going to get expired but we would highly recommend upgrading to get all the latest fixes (including security fixes if any), improvements and new features. In the upgrade, we also ensure it is compatible with the latest version of Magento and when you upgrade you will have a smooth transition.
Q.Where can I download the extension files?
A. Please login into your account on our website and go to the download link under my account section to download the extension package.
Q.Can you provide a key that works for our development (NOT PRODUCTION) environment which will work on a dynamic URL, for example, 12334.gitpod.com and 4567.gitpod.com?
A. Unfortunately it is not possible to generate license keys based on the dynamic URLs.
License keys need to be generated per domain or subdomain whether it is production or non-production.
Q: What is GDPR?
Q: What happens when customer "declines" or "accepts" third party cookies from cookie notification message?
A: It creates first-party cookie i.e.
"cookie_accepted" and set the value to 1 when customer
"accepts" and 0 when customer
"declines".
Additionally, you can also set individual cookies for each category, such as
"marketing_cookies",
"analytics_cookies", etc. These cookies will be set to 1 when the customer accepts the corresponding category and 0 when they decline.
If you are using any of our tracking extensions, they all come with the option to stop sending info to third parties like Google when third party cookie usage has been declined by the customer. But if you are using third-party tracking extensions, additional customization is required to make it work.
Cookie_accepted:- You need to check for cookie name
"cookie_accepted" and this will be set to 1 for
"accept" and 0 for
"decline".
Here is the function which will force your tracking not to run unless the cookie has been accepted by the customer from cookie notification message
/**
* Check if the third-party cookie has been accepted or not
*
* @return bool
*/
function hasCookie() {
$cookieKey = 'cookie_accepted';
$cookie = (string)Mage::getModel('core/cookie')->get($cookieKey);
return ($cookie=="1" ? true : false);
}
Here is the function which will turn off your tracking only when customer declines from cookie notification message
/**
* Check if the third-party cookie has been accepted or not
*
* @return bool
*/
protected function hasCookie() {
$cookieKey = 'cookie_accepted';
$cookie = (string)Mage::getModel('core/cookie')->get($cookieKey);
return ($cookie=="0" ? false : true);
}
N.B - You don't need to do anything with your trackings if you are not sending Personal Identified Information (PII) because GDPR only applies to personal data not transaction or catalogue data
Q: We are using your GDPR module and a third party tracking. How do I handle individual cookie categories, such as marketing_cookies or analytics_cookies?
A: You can set individual cookies for each category, such as
"marketing_cookies",
"analytics_cookies", etc. These cookies will be set to 1 when the customer accepts the corresponding category and 0 when they decline.
Here is the function which will force your marketing tracking not to run unless the marketing cookie has been accepted by the customer from cookie notification message
/**
* Check if the marketing cookie has been accepted or
*
* @return bool
*/
protected function hasMarketingCookie() {
$cookieKey = 'cookie_accepted';
$cookie = (string)Mage::getModel('core/cookie')->get($cookieKey);
return ($cookie=="1" ? true : false);
}
Here is the function which will turn off your tracking only when customer declines from cookie notification message
/**
* Check if the third-party cookie has been accepted or not
*
* @return bool
*/
protected function hasCookie() {
$cookieKey = 'marketing_cookies';
$cookie = (string)Mage::getModel('core/cookie')->get($cookieKey);
return ($cookie=="0" ? false : true);
}
Q: I am using GTM for all my trackings, can I control certain tags to get fired only when customer has accepted the cookie?
A: Yes of course, please follow the below steps in GTM -:
- Step 1 - Create a new variable named "acceptance_cookie", variable type should be 1st-Party cookie and give the name of the cookie as "cookie_accepted"
- Step 2 - Create a new trigger named "Acceptance Cookie", trigger type could be anything like GTM.DOM, Pageview, Custom Event etc. and based on the trigger type choose some custom events or some pageview and add the following condition
- From first dropdown - select variable name created in Step 1 i.e. "acceptance_cookie"
- From second dropdown - select equals
- Third Input box - put value 1
- Step 3 - Associate the trigger created in Step 2 ie.. "Acceptance Cookie" with any existing tag and that tag will ony fire when customer accepts the cookie on your website
Q: Does this extension make my company fully GDPR compliant?
A: This extension is going to support towards compliance, it targets mainly around few main requirements
"cookie notification",
"privacy consent",
"right to erasure",
"right to be informed",
"right of data portability" and
"right of access" but just installing this extension is not going to make your company fully compliant. To be precise it is not just implementing technical elements on your website. It is a disciple which is around making sure the personal data (for example email address, phone number, name, addresss, medical info etc.) which is stored in your data centre in any format or the personal data that you are sharing with third parties is secure. For more information
Click here to know more about GDPR.Q: If someone puts items into a cart and does provide personal information, but finally does NOT order, the customer is not registered as a customer but that data is still somewhere in the system - does this module also delete this data ?
A: Yes we are running a cron job which clears personal data from cart / quote table automatically after set number of days which you can configure in admin, by default it is set to 30 days.
Q: Can my customer change their cookie preference/choice?
A: Yes they can change their cookie preference/choice by clicking on the Cookie Settings link from the header
Q: How often the cron job runs to anonymise order data automatically?
A: It runs every 1 hour to anonymise order data automatically
Q. How can I manually uninstall your module?
A. Please follow the below steps -:
Step 1: Remove the module
Scommerce_%.xml files from
app\etc\modules\
Step 2: Drop module tables or columns from database, please check folder
app\code\community\Scommerce\%\sql\% for more information
Step 3: Remove the folder
app\code\community\Scommerce\%
Step 4: Remove module configuration settings from
core_config_data table by running the following query
DELETE FROM core_config_data WHERE path LIKE 'scommerce%'
Step 5: Remove module from core_resource table by running the following query
DELETE FROM core_resource WHERE module LIKE 'Scommerce_%';
Q: Can I remove cookie preference link?
A: Yes you can copy layout xml file from \app\design\frontend\base\default\layout\scommerce\gdpr.xml to your custom theme folder and remove addLink reference
Q: How can I translate text on frontend or admin?
Q: Does it support multi store functionality?
A: Yes, cookies are displayed on the frontend considering the configured storeview per cookie choice.
A: Our extension uses Magento out of the box translate mechanism, you can do it using inline translation feature and alternatively copy the following file app/locale/en_US/Scommerce_GDPR.csv into correct language folder and update the file accordingly. For example for Germany, you need to copy "Scommerce_GDPR.csv" into app/locale/en_DE/ folder
Q: I can’t see privacy policy consent checkbox on newsletter sign up or contact us form
A: This could be because of your custom theme, please check if you have custom theme with contacts.phtml and subscribe.phtml. If yes then copy contacts.phtml from app\design\frontend\default\default\template\contacts\ and subscribe.phtml from app\design\frontend\default\default\template\newsletter\ to your custom theme
Q: I am using Ebizmart Mailchimp extension, when the customer gets deleted from my website, does it get deleted from Mailchimp as well?
A: Yes it does remove the details of the customer from Mailchimp as soon you delete personal data using our extension
Q: I don't receive confirmation email after an administrator deletes my account from admin customer section
A: Please make sure "Enable sending email communication to customer" setting is set to YES in system configuration
Q: I can't see "send deletion link to customer" button in admin under customer section
A: This could be because of the following three reasons -:
- You don't have permission to see this button
- Enable Customer Account Deletion / Anonymisation setting is set to YES
- Enable sending email communication to customer setting is set to YES
Q: I don't see "Export Customer Data" or "Delete GDPR Personal Data" in sales order action drop-down in admin
A: This could be because of the following two reasons -:
- You don't have permission to see this action
- Allow Guest Checkout system configuration setting under Sales -> Checkout -> Checkout Options is set to NO
Q: I don't see "Export Customer Data" or "Delete GDPR Personal Data" in newsletter action drop-down in admin
A: This could be because of the following two reasons -:
- You don't have permission to see this action
- Allow Guest Subscription system configuration setting under Customers -> Newsletter -> Subscription Options is set to NO
Q: Can I delete or export data for guest customers?
A: Yes you can delete and export complete data of guest customers from action drop down of sales order, newsletter subscription and privacy policy consent screens in admin
Q: Can I anonymise order data for guest customers?
A: Yes you can anonymise orders for guest customers from sale order screen using
"Anonymise order" action. Please
click here to see the screenshot
Q: As an administrator what all things I can perform and set up from Magento admin panel?
Here is the list of things you can do as an administrator -:
- Cookie Notification Message and other configurations – You can manage from System -> Configuration -> Scommerce Configuration -> GDPR
- Order anonymisation – This can be achieved either by clicking “Delete personal data” button from Customers -> Manage Customers or from Sales -> Orders -> Actions drop down (Anonymise Orders)
- Delete Personal Data for Guest or Registered Customers - This can be achieved by clicking “Delete Customer and Anonymise Transaction data” button from Customers -> Manage Customers or alternatively from action drop down of Sales Order Grid, Newsletter Subscription Grid, Customer Grid and Privacy Policy Grid
- Send delete link to customer – This can be achieved by clicking “Send deletion link to customer” button from Customers -> Manage Customers
- Export customer data - This can be achieved by clicking “Export GDPR data” button from Customers -> Manage Customers or from action drop down of Sales Order Grid, Newsletter Subscription Grid, Customer Grid and Privacy Policy Grid
- Transactional Emails - You can change email templates from System -> Transaction Emails. There are three emails which you can change -:
- Scommerce GDPR Deletion Confirmation - This sends link to customer to delete their own account
- Scommerce GDPR Customer Data to Admin - This sends email to administrator with customer details whose account has been recently being deleted
- Scommerce GDPR Deletion Success - This sends an email to customers after successfully deleting their account
- Privacy Policy Consents - You can check privacy policy consent from Customers -> Privacy Policy Consents. You can check all the consents given by customer from different sources like newsletter sign up or registration or contact us or order
