Q. Does this module support GTM consent mode?
A. Yes it fully supports GTM consent mode especially if you are using our
GDPR / Cookie popup extension. You can also checkout our
blog page for more information
Q. Can I run Google Adwords and Google Analytics 4 together?
A. Yes, they both can be run in parallel. You need to create GA4 property in Google Analytics and add measurement id in stores -> configuration in admin. Our extension will send data to both GA4 and Google Adwords.
Q. Can I see events firing in realtime in GA4(Google Analytics 4)?
A. Yes, GA4 property has an option that allows you to see all the events firing in real time. Go to Google Analytics 4 property and from the left menu scroll down until you find
"Debugview". It records events fired in 30minutes. Please refer to the image below:-

Q. Where can I see how my products are performing in Google Analytics 4 reports?
A. Navigate to your Google Analytics 4 property then from the left menu go to
Monetization>Ecommerce Purchases
Q. How can I install the module on Hyva Theme?
A. Run the composer config commands found in the My Accounts>Composer Instructions section then run the below given require command to install the module:-
composer require hyva-themes/magento2-scommerce-gtag
Q. How can I install the module on Breeze Theme?
A. Run the composer config commands found in the My Accounts>Composer Instructions section then run the below given require command to install the module:-
composer require scommerce/breeze-globalsitetag
Q. How can I check Transactions using Transaction ID in GA4
A. Transaction ID is available in the dimensions in the custom reports. Normal reports do not have transaction ID. To create a custom report go to
GA4 property>Explore>Blank Add dimensions and metrics with inputs such as Transaction Data, date etc. Populate the rows and columns with these inputs and you will have a custom report as shown in the image below:-

Q. Should I upgrade to gtag.js now or later?
A.Gtag.js is new javascript library from Google, if you use Google products like Google AdWords, Google Remarketing, Google Optimiser, Google Analytics etc. then moving to Gtag,js would be sensible because then adding Google related trackings will become quite easy in future because Google is going to use single javascript library (gtag.js) for all their products.
Q: What's the difference between gtag.js and analytics.js?
A: Analytics.js uses trackers to send data to Google Analytics and hit types to specify the types of the data. Whereas gtag.js sends data to Google Analytics properties identified by their tracking IDs set by the config command. The event names supplied to gtag.js specify the types of data being sent to Google Analytics.
For example -:
Using GTAG, you can send data to two different Google products at the same time, in the following example you are sending sign_up event to both Google Analytics and Google AdWords
gtag('event', 'sign_up', {
'send_to': ['AW-GOOGLE_CONVERSION_ID2', 'GA-TRACKING_ID']
'account_type': 'basic',
});
Q: I have analytics.js installed, do I need gtag.js?
A: Yes, it would be sensible to upgrade to Gtag.js because Google might stop analytics.js in future. Gtag.js is the latest code by Google which allows you to track all sort of trackings including Enhanced Ecommerce, Google Remarketing, Google AdWords conversion tracking, Floodlight, DoubleClick, Google Optimize etc. The other disadvantage of sticking to analytics.js is that you will not be able to take benefit of the more powerful event tracking methods which are available only in gtag.js. Also Google mentioned "you will be able to benefit from the latest dynamic features and integrations as they become available" which means they will only be available in gtag.js and very unlikely to be in analytics.js
Q: I have Google Tag Manager installed on my website, do I need this extension?
A: No, if you have GTM installed on your website then there is no need to install GTAG extension because they both serve the similar purpose
Q: What is the difference between Google Tag Manager and global site tag?
A: Google Tag Manager and global site tag are separate and independent ways of tagging your website. If you want to manage Google and third party tags from a single location without modifying your site code then use Google Tag Manager. For Google Tag Manager implementation you can use our
GTM extension. But if you would like to code tags on your site directly using JavaScript, use the global site tag.
Q. How can I get license key for my development website?
A. Please use the same license as live site provided with the order confirmation email on the staging site and ensure you have the latest version of scommerce/core installed i.e 2.0.6.
Once added go to
Stores>Configuration>Scommerce Configuration> Core and set
"Development Environment" to "Yes" then click on
verify. Once verified the license will start working on your staging site.
Q. Can I test the extension before buying?
A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work
Q. Can I request for customisation on your extensions?
A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation
Q. I have two live domains, do I need a separate license key for each live domain?
A. Yes you need to buy a separate license key for each live domain (www.site.com) or sub-domain (de.site.com) or subfolder (www.site.com/de). If you are buying licenses for more than four live sites in one transaction then we can offer you 30% discount on total amount
Q. How can I upgrade my extension to the latest version?
A. If your extension is within the free upgrade period (12 months from purchased date) then simply email us with your order number and our team will send you the latest version of the extension but if it is outside free upgrade period then you need to buy an upgrade using the following link
https://www.scommerce-mage.com/magento-extension-installation-service.html
Once you received the latest version of our extension then we would highly recommend to delete all the files and folder of our extension from your website first before uploading the latest version because we might have removed existing files and keeping existing files could cause problems on your website.
Q. Does my license get expired after certain period?
A. No, your license is not going to get expired but we would highly recommend upgrading to get all the latest fixes (including security fixes if any), improvements and new features. In the upgrade, we also ensure it is compatible with the latest version of Magento and when you upgrade you will have a smooth transition.
Q.Where can I download the extension files?
A. Please login into your account on our website and go to the download link under my account section to download the extension package.
Q.Can you provide a key that works for our development (NOT PRODUCTION) environment which will work on a dynamic URL, for example, 12334.gitpod.com and 4567.gitpod.com?
A. Unfortunately it is not possible to generate license keys based on the dynamic URLs.
License keys need to be generated per domain or subdomain whether it is production or non-production.
Q. How can I manually uninstall your module?
A. Please follow the below steps -:
Step 1: Navigate to our store and login to your account. Then go to the My Account Section, on the left menu click on
Composer Instructions.
Step 2: Next, run the config commands shown on the top of the page then click on the extension that you want to install. A composer require command will be revealed in the dropdown menu. Run the command then clear caches to complete the installation.
Q. Do you support SPA (Single Page Application) / PWA (Progressive Web Application) / AMP ?
A. Unfortunately, we don’t support SPA or PWA or AMP but we may be supporting them in future depending upon the demand.