Q. How can I get license key for my development website?
A. Please login to your account and Go to My account section > From the left menu select Generate Dev License key > Enter the Dev site url and select the extension from the dropdown and click on generate to get the license key
Q. Can I test the extension before buying?
A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work
Q. Can I request for customisation on your extensions?
A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation
Q. I have two live domains, do I need a separate license key for each live domain?
A. Yes you need to buy a separate license key for each live domain (www.site.com) or sub-domain (de.site.com) or subfolder (www.site.com/de). If you are buying licenses for more than four live sites in one transaction then we can offer you 30% discount on total amount
Q. How can I upgrade my extension to the latest version?
A. If your extension is within the free upgrade period (12 months from purchased date) then simply email us with your order number and our team will send you the latest version of the extension but if it is outside free upgrade period then you need to buy an upgrade using the following link
https://www.scommerce-mage.com/magento-extension-installation-service.html
Once you received the latest version of our extension then we would highly recommend to delete all the files and folder of our extension from your website first before uploading the latest version because we might have removed existing files and keeping existing files could cause problems on your website.
Q. Does my license get expired after certain period?
A. No, your license is not going to get expired but we would highly recommend upgrading to get all the latest fixes (including security fixes if any), improvements and new features. In the upgrade, we also ensure it is compatible with the latest version of Magento and when you upgrade you will have a smooth transition.
Q.Where can I download the extension files?
A. Please login into your account on our website and go to the download link under my account section to download the extension package.
Q.Can you provide a key that works for our development (NOT PRODUCTION) environment which will work on a dynamic URL, for example, 12334.gitpod.com and 4567.gitpod.com?
A. Unfortunately it is not possible to generate license keys based on the dynamic URLs.
License keys need to be generated per domain or subdomain whether it is production or non-production.
Q. How can I manually uninstall your module?
A. Please follow the below steps -:
Step 1: Navigate to our store and login to your account. Then go to the My Account Section, on the left menu click on
Composer Instructions.
Step 2: Next, run the config commands shown on the top of the page then click on the extension that you want to install. A composer require command will be revealed in the dropdown menu. Run the command then clear caches to complete the installation.
Q. Do you support SPA (Single Page Application) / PWA (Progressive Web Application) / AMP ?
A. Unfortunately, we don’t support SPA or PWA or AMP but we may be supporting them in future depending upon the demand.
Q: How are products added to a sale category with the Dynamic Sale Category addon?
A: As soon as any product is assigned valid special price or set up for offer using catalog price rules, it automatically gets assigned to the offer/sale catgory. Also a cron job runs every 5 minutes to check for any products set up for offers.
Q: Are they indexed like any other category?
A: Yes, they are indexed like any other category.
Q. Does this extension also apply for sale products that are in the subcategories, not just the main?
A. Yes - any product has the special price associated with it.
Q. Does this extension support configurable products?
A. Yes it does support configurable products out of the box.
Q. Can I instantly see products in my sales category instead of waiting for cron to run?
A. Yes you can, if you have SSH access to your server to run the following command on the root path of your Magento installation -:
php bin/magento scommerce:dynamic-sale-category:refresh
Q. Can I exclude sale items from categories catalog price rules?
A. Yes, you can. You can also exclude some categories for picking up sale products in the sale category. This will be useful if you have the same sale product in multiple categories.
Q. Does it show configurable products (with special price) under the "Sale" category, after the execution of any command?
A. Yes, it shows configurable products under the sale category, once you execute the refresh command. Here is the command, scommerce:dynamic-sale-category:refresh
Q. Does it support pagination and layered navigation?
A. Yes, it does support, shows layered navigation with filters, pagination, sorting as the normal category page.
Q. Is this module fully compatible with Hyva Theme?
A. Yes, the module is fully compatible with Hyva Theme.
Q. Is this module fully compatible with Breeze Theme?
A. Yes, the module is fully compatible with Breeze Theme.
Q. Why sale end date is not showing for my configurable products?
A. The sale end date is ONLY displayed for simple products, since configurable products do not have this option. We could use the sale end dates from the child products, but they might vary and iterating over them could affect the performance hence we show sale end date for simple products only.