Frequently Asked Questions
Q. Do I have to manually cancel order from backend when user requests a cancellation from front end?
A. No, it will automatically change the order status to cancel.
Q. Will it send a confirmation email?
A. Yes, it will send cancellation confirmation email to both user and store admin.
Q. How can I define custom reasons for cancellation?
A. You can define it from Admin -> Configurations ->Scommerce Configuration-> Cancel Order->Reasons
Q. What if user wants to add their own reason?
A. User will get an option to add their own reason in a text area if they will select "Other" as an option from reasons drop down.
Q. Can I customise the labels, notification message and email template?
A. The labels for button, notification message and email template are easily customisable from configurations.
Q. Where can I see the reason for cancellation?
A. The reason for cancellation will be mentioned in the email notification and can also be viewed from Admin-> Sales-> Order->View Order details-> Comments
Q. Why is the extension not appearing on the frontend?
A. Please double check the installation guide. If you are using a custom theme, you will need to follow the process closely to ensure it appears correctly.
Q. Can we add the number of hours for order cancellation?
A. Yes, there is an option available under Configuration->General->Settings->Number of hours to cancel - 2(set time in hours).
Q. Can we cancel the order from the back-end?
A. Yes, you can cancel from the back-end, Sales->Order->Select Order->View section.
Q. Can we define/create our own reasons for order cancellation from the back-end?
A. Yes, you can.
Q.Can we add notification message for order cancellation to show on the front-end?
A. Yes, you can add from, Admin->Stores->Configuration->Scommerce Configuration->Cancel Order->Notification Message.
Q.Can we cancel the pending order?
A. No, you can't. The order status should be complete.
Q. Can we cancel the order from the front-end?
A. Yes, you can cancel the order from the front-end->My Orders section.
Q. How can I get license key for my development website?
A. Please login to your account and Go to My account section > From the left menu select Generate Dev License key > Enter the Dev site url and select the extension from the dropdown and click on generate to get the license key
Q. Can I test the extension before buying?
A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work
Q. Can I request for customisation on your extensions?
A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation
Q. I have two live domains, do I need a separate license key for each live domain?
A. Yes you need to buy a separate license key for each live domain (www.site.com) or sub-domain (de.site.com) or subfolder (www.site.com/de). If you are buying licenses for more than four live sites in one transaction then we can offer you 30% discount on total amount
Q. How can I upgrade my extension to the latest version?
A. If your extension is within the free upgrade period (12 months from purchased date) then simply email us with your order number and our team will send you the latest version of the extension but if it is outside free upgrade period then you need to buy an upgrade using the following link
Once you received the latest version of our extension then we would highly recommend to delete all the files and folder of our extension from your website first before uploading the latest version because we might have removed existing files and keeping existing files could cause problems on your website.
Q. Does my license get expired after certain period?
A. No, your license is not going to get expired but we would highly recommend upgrading to get all the latest fixes (including security fixes if any), improvements and new features. In the upgrade, we also ensure it is compatible with the latest version of Magento and when you upgrade you will have a smooth transition.
Q.Where can I download the extension files?
A. Please login into your account on our website and go to the download link under my account section to download the extension package.
Q.Can you provide a key that works for our development (NOT PRODUCTION) environment which will work on a dynamic URL, for example, 12334.gitpod.com and 4567.gitpod.com?
A. Unfortunately it is not possible to generate license keys based on the dynamic URLs.
License keys need to be generated per domain or subdomain whether it is production or non-production.
Q. How can I manually uninstall your module?
A. Please follow the below steps -:
Navigate to our store and login to your account. Then go to the My Account Section, on the left menu click on Composer Instructions
Next, run the config commands shown on the top of the page then click on the extension that you want to install. A composer require command will be revealed in the dropdown menu. Run the command then clear caches to complete the installation.
Q. Do you support SPA (Single Page Application) / PWA (Progressive Web Application) / AMP ?
A. Unfortunately, we don’t support SPA or PWA or AMP but we may be supporting them in future depending upon the demand.