Magento 2 Cancel Order by Customer on the Frontend

100% of 100
£149.99 £124.99
Compatible with Magento 2 community and enterprise 2.3.3 - 2.4.x including cloud edition

The Magento 2 Order Cancel extension provides users an option to cancel their order from front-end. The extension is developed to help customers to cancel orders within a customisable time frame by logging into their account section on website.

  • Cancel orders from the frontend
  • Notifications for store admin and customers
  • Set a time frame for order cancellation
  • Capture customers comments/reason for cancellation
  • Order cancellation form for guest user

Free Support

up to 60 days

Free Upgrades

up to 1 year

Fully open source


5 Great module
Does exactly what we needed once we requested a modified version of the module for our requirements. High quality & fast support and customer service.
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Product description

Magento 2 Cancel Order from my account section

Compatible with Magento 2 community and enterprise 2.3.3 - 2.4.x including cloud edition

Real world scenario for Cancelling Order from Frontend

Customers can change their mind after placing an order. Or might place an order mistakenly. If they would want to cancel their order, then calling customer service and going through the complicated process of cancellation is very painful. Some users even avoid ordering on sites where there is no easy way of cancelling the order. To win customer's trust, it’s important to offer them an easy process to cancel the orders online. For doing it, instead of making them go through the process of making multiple calls for cancellation, allowing them to cancel the order right from the frontend would be very convenient for them. And in case they are unhappy with the order, at least they will be happy with convenience and easy process which will bring them back to your site.

Benefits of adding this great feature to your Magento 2 store

  • Easy cancellation process
  • Better user experience
  • Increase user trust in website process
  • Motivates user to register on site to have an option to cancel
  • Order cancellation form for guest user (New!)
  • Helps in building long term relation with customers
  • Reduced work for Customer service department
  • Captures and provides order cancellation reasons for analyses which can be used to work on improvements and reduce cancellation rate

Scommerce Mage’s Magento 2 cancel order extension adds this great and now a day’s mandatory feature to your Magento 2 website. It provides an option to users for cancelling orders from the front end thus making the cancellation procedure hassle-free, straight forward and time-saving. It not only enhances user experience but also provides store admin reasons behind order cancellation which can help to reduce cancellation.

Key Features and Benefits of Magento 2 Cancel Order Extension-:

  • It provides customers an option to cancel pending orders from My Account, My orders and order details section in the front end
  • It sends email notification to store administrator and the customer when an order is cancelled
  • It updates order status from Pending to Cancelled automatically
  • It allows you to set email sender, email receiver and email template in the configurations
  • It allows you to change or customize the label for Cancel Order button which appears on frontend
  • It provides store admin an option to define the standard reasons of cancellation
  • It provides an option to select the certain order statuses for cancellation (New!)
  • It allows customer / user to add their own comments of order cancellation apart from the defined one's
  • Captures customer / user reason for cancellation and adds to order comments which can be used for data analysis
  • It allows guest user to cancel their order by filling the guest user form (New!)
  • It provides store admin an option to define order cancellation time frame in number of hours
  • It allows admin to customise the notification message to appear on front end after order cancellation
  • It support multi-store environment
  • User friendly interface
  • Easy to install and manage
  • It can be completely disabled if required from configurations

We provide 60 days free support and 12 months of free upgrade from the date of purchase for any standard Magento site. Installation service is also available with a minimal charge of £70 for any standard Magento Site. Additionally, you can buy our 12 months free premium support and free lifetime upgrade for just £70. If you need any help with this extension or you want to enhance this extension to meet your business needs, please contact and we will get in touch with you within 48 hours. And if we like your idea we might do the solution at a discounted rate or for free.

** Please refer to our FAQ or T&C section for running our extensions on multiple domains or sub-domains


Frequently Asked Questions

Q. Do I have to manually cancel order from backend when user requests a cancellation from front end?
A. No, it will automatically change the order status to cancel.
Q. Will it send a confirmation email?
A. Yes, it will send cancellation confirmation email to both user and store admin.
Q. How can I define custom reasons for cancellation?
A. You can define it from Admin -> Configurations ->Scommerce Configuration-> Cancel Order->Reasons
Q. What if user wants to add their own reason?
A. User will get an option to add their own reason in a text area if they will select "Other" as an option from reasons drop down.
Q. Can I customise the labels, notification message and email template?
A. The labels for button, notification message and email template are easily customisable from configurations.
Q. Where can I see the reason for cancellation?
A. The reason for cancellation will be mentioned in the email notification and can also be viewed from Admin-> Sales-> Order->View Order details-> Comments
Q. Why is the extension not appearing on the frontend?
A. Please double check the installation guide. If you are using a custom theme, you will need to follow the process closely to ensure it appears correctly.
Q. Can we add the number of hours for order cancellation?
A. Yes, there is an option available under Configuration->General->Settings->Number of hours to cancel - 2(set time in hours).
Q. Can we cancel the order from the back-end?
A. Yes, you can cancel from the back-end, Sales->Order->Select Order->View section.
Q. Can we define/create our own reasons for order cancellation from the back-end?
A. Yes, you can.
Q.Can we add notification message for order cancellation to show on the front-end?
A. Yes, you can add from, Admin->Stores->Configuration->Scommerce Configuration->Cancel Order->Notification Message.
Q.Can we cancel the pending order?
A. No, you can't. The order status should be complete.
Q. Can we cancel the order from the front-end?
A. Yes, you can cancel the order from the front-end->My Orders section.
Q. How can I get license key for my development website?
A. Please login to your account and Go to My account section > From the left menu select Generate Dev License key > Enter the Dev site url and select the extension from the dropdown and click on generate to get the license key
Q. Can I test the extension before buying?
A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work
Q. Can I request for customisation on your extensions?
A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation
Q. I have two live domains, do I need a separate license key for each live domain?
A. Yes you need to buy a separate license key for each live domain ( or sub-domain ( or subfolder ( If you are buying licenses for more than four live sites in one transaction then we can offer you 30% discount on total amount
Q. How can I upgrade my extension to the latest version?
A. If your extension is within the free upgrade period (12 months from purchased date) then simply email us with your order number and our team will send you the latest version of the extension but if it is outside free upgrade period then you need to buy an upgrade using the following link

Once you received the latest version of our extension then we would highly recommend to delete all the files and folder of our extension from your website first before uploading the latest version because we might have removed existing files and keeping existing files could cause problems on your website.
Q. Does my license get expired after certain period?
A. No, your license is not going to get expired but we would highly recommend upgrading to get all the latest fixes (including security fixes if any), improvements and new features. In the upgrade, we also ensure it is compatible with the latest version of Magento and when you upgrade you will have a smooth transition.
Q.Where can I download the extension files?
A. Please login into your account on our website and go to the download link under my account section to download the extension package.
Q.Can you provide a key that works for our development (NOT PRODUCTION) environment which will work on a dynamic URL, for example, and
A. Unfortunately it is not possible to generate license keys based on the dynamic URLs. License keys need to be generated per domain or subdomain whether it is production or non-production.
Q. How can I manually uninstall your module?
A. Please follow the below steps -:

Step 1: Navigate to our store and login to your account. Then go to the My Account Section, on the left menu click on Composer Instructions.
My account section
Step 2: Next, run the config commands shown on the top of the page then click on the extension that you want to install. A composer require command will be revealed in the dropdown menu. Run the command then clear caches to complete the installation. Composer instructions
Q. Do you support SPA (Single Page Application) / PWA (Progressive Web Application) / AMP ?
A. Unfortunately, we don’t support SPA or PWA or AMP but we may be supporting them in future depending upon the demand.

Change Log

Version 2.0.4
2022-10-25 12:41:52
Added PHP 8 Support
Version 2.0.3
2022-01-10 14:34:18
Added PHP 7.4 support
Version 2.0.2
2020-06-24 07:01:53
Fixed hours to cancel issue with different timezone as it wasn't working for US timezone.
Version 2.0.1
2020-06-22 22:07:32
Implemented the functionality to cancel the order for guest users. Customer can cancel the order by selected order status from setting. Created new release as updated user guide. Nothing else has been changed. Version 2.0.1 was created by Digvijay and above two points were added.
Version 2.0.0
2019-07-24 13:03:14
Initial version
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