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Magento 2 Cancel Order by Customer on the Frontend
Compatible with Magento 2 community and enterprise 2.3.3 - 2.4.x including cloud edition
The Magento 2 Order Cancel extension provides users an option to cancel their order from front-end. The extension is developed to help customers to cancel orders within a customisable time frame by logging into their account section on website.
- Cancel orders from the frontend
- Notifications for store admin and customers
- Set a time frame for order cancellation
- Capture customers comments/reason for cancellation
- Order cancellation form for guest user
- Compatible with HYVA Theme(NEW!)
- Compatible with Breeze Theme(NEW!)
Free Support
up to 60 days
Free Upgrades
up to 1 year
Fully open source
Product Description
Magento 2 Cancel Order from my account section
Compatible with Magento 2 community and enterprise 2.3.3 - 2.4.x including cloud edition
Real world scenario for Cancelling Order from Frontend
Customers can change their mind after placing an order. Or might place an order mistakenly. If they would want to cancel their order, then calling customer service and going through the complicated process of cancellation is very painful. Some users even avoid ordering on sites where there is no easy way of cancelling the order. To win customer's trust, it’s important to offer them an easy process to cancel the orders online. For doing it, instead of making them go through the process of making multiple calls for cancellation, allowing them to cancel the order right from the frontend would be very convenient for them. And in case they are unhappy with the order, at least they will be happy with convenience and easy process which will bring them back to your site.
Benefits of adding this great feature to your Magento 2 store
- Easy cancellation process
- Better user experience
- Increase user trust in website process
- Motivates user to register on site to have an option to cancel
- Order cancellation form for guest user (New!)
- Helps in building long term relation with customers
- Reduced work for Customer service department
- Captures and provides order cancellation reasons for analyses which can be used to work on improvements and reduce cancellation rate
Scommerce Mage’s Magento 2 cancel order extension adds this great and now a day’s mandatory feature to your Magento 2 website. It provides an option to users for cancelling orders from the front end thus making the cancellation procedure hassle-free, straight forward and time-saving. It not only enhances user experience but also provides store admin reasons behind order cancellation which can help to reduce cancellation.
Key Features and Benefits of Magento 2 Cancel Order Extension-:
- It provides customers an option to cancel pending orders from My Account, My orders and order details section in the front end
- It sends email notification to store administrator and the customer when an order is cancelled
- It updates order status from Pending to Cancelled automatically
- It allows you to set email sender, email receiver and email template in the configurations
- It allows you to change or customize the label for Cancel Order button which appears on frontend
- It provides store admin an option to define the standard reasons of cancellation
- Compatible with HYVA Theme(NEW!)
- Compatible with Breeze Theme(NEW!)
- It provides an option to select the certain order statuses for cancellation (New!)
- It allows customer / user to add their own comments of order cancellation apart from the defined one's
- Captures customer / user reason for cancellation and adds to order comments which can be used for data analysis
- It allows guest user to cancel their order by filling the guest user form (New!)
- It provides store admin an option to define order cancellation time frame in number of hours
- It allows admin to customise the notification message to appear on front end after order cancellation
- It support multi-store environment
- User friendly interface
- Easy to install and manage
- It can be completely disabled if required from configurations
We offer 60 days of free support and 12 months of free upgrade for any standard Magento site when you buy this extension. You can also get our installation service for a small fee. If you want more benefits, you can purchase our 12 months of free premium support and free lifetime upgrade package. Please contact us if you need any assistance or customization for this extension. We will reply to you within 48 hours. We may also offer you a special deal or a free solution if we like your idea.
** Please refer to our FAQ or T&C section for running our extensions on multiple domains or sub-domains
FAQ
Frequently Asked Questions
Q. Do I have to manually cancel order from backend when user requests a cancellation from front end?
A. No, it will automatically change the order status to cancel.
Q. Will it send a confirmation email?
A. Yes, it will send cancellation confirmation email to both user and store admin.
Q. How can I define custom reasons for cancellation?
A. You can define it from Admin -> Configurations ->Scommerce Configuration-> Cancel Order->Reasons
Q. What if user wants to add their own reason?
A. User will get an option to add their own reason in a text area if they will select "Other" as an option from reasons drop down.
Q. Can I customise the labels, notification message and email template?
A. The labels for button, notification message and email template are easily customisable from configurations.
Q. Where can I see the reason for cancellation?
A. The reason for cancellation will be mentioned in the email notification and can also be viewed from Admin-> Sales-> Order->View Order details-> Comments
Q. Why is the extension not appearing on the frontend?
A. Please double check the installation guide. If you are using a custom theme, you will need to follow the process closely to ensure it appears correctly.
Q. How can I install the module on Hyva Theme?
A. Run the composer config commands found in the My Accounts>Composer Instructions section then run the below given require command to install the module:-
composer require hyva-themes/magento2-scommerce-cancelorderQ. How can I install the module on Breeze Theme?
A. Run the composer config commands found in the My Accounts>Composer Instructions section then run the below given require command to install the module:-
composer require scommerce/breeze-cancelorderQ. Can we add the number of hours for order cancellation?
A. Yes, there is an option available under Configuration->General->Settings->Number of hours to cancel - 2(set time in hours).
Q. Can we cancel the order from the back-end?
A. Yes, you can cancel from the back-end, Sales->Order->Select Order->View section.
Q. Can we define/create our own reasons for order cancellation from the back-end?
A. Yes, you can.
Q.Can we add notification message for order cancellation to show on the front-end?
A. Yes, you can add from, Admin->Stores->Configuration->Scommerce Configuration->Cancel Order->Notification Message.
Q.Can we cancel the pending order?
A. No, you can't. The order status should be complete.
Q. Can we cancel the order from the front-end?
A. Yes, you can cancel the order from the front-end->My Orders section.
Q. How can I get license key for my development website?
A. Please use the same license as live site provided with the order confirmation email on the staging site and ensure you have the latest version of scommerce/core installed i.e 2.0.9.
Once added go to Stores>Configuration>Scommerce Configuration>Core and click on verify. Once verified the license will start working on your staging site.
Once added go to Stores>Configuration>Scommerce Configuration>Core and click on verify. Once verified the license will start working on your staging site.
Q. Can I test the extension before buying?
A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work
Q. Can I request for customisation on your extensions?
A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation
Q. I have multiple websites/stores, each with a unique domain. Do I need a separate license key for each live domain?
A. Yes, each live domain requires its own license key. Our license keys are URL specific and each live domain, subdomain, subfolder requires a separate key. If you’re running multiple websites from the same Magento instance, we offer a 30% discount when purchasing license keys for two or more domains in a single order. To receive a coupon code, please contact us at support@scommerce-mage.com.
Q. How can I upgrade my extension to the latest version?
A. The upgrade process depends on your platform and how the extension was installed:
For Magento 2 (Installed via Composer)
If your extension is within the free upgrade period (12 months from the purchase date), you can update directly via the command line. Simply run the composer require command for the specific module to fetch and install the latest available version. If you are outside the free upgrade period, you will need to buy an upgrade using the link below.
For Magento 1 or Magento 2 (Installed manually via app/code)
If your extension is within the free upgrade period (12 months from the purchase date), you can simply download the latest available version by logging into our website and navigating to My Account > My Downloadable Products. If you are outside the free upgrade period, you will need to buy an upgrade using the link below.
Purchase an Upgrade:
https://www.scommerce-mage.com/magento-extension-installation-service.html
Important Note for Manual Upgrades: Before uploading the latest version, we highly recommend deleting all existing files and folders of our extension from your website. We may have deprecated or removed certain files in the update, and keeping the old ones could cause conflicts on your website.
Q.Where can I download the extension files?
A. Please login into your account on our website and go to the download link under my account section to download the extension package.
Q.Can you provide a key that works for our development (NOT PRODUCTION) environment which will work on a dynamic URL, for example, 12334.gitpod.com and 4567.gitpod.com?
A. Unfortunately it is not possible to generate license keys based on the dynamic URLs.
License keys need to be generated per domain or subdomain whether it is production or non-production.
Q. How can I manually uninstall your module?
A. Please follow the below steps -:
Step 1: Navigate to our store and login to your account. Then go to the My Account Section, on the left menu click on Composer Instructions.
Step 2: Next, run the config commands shown on the top of the page then click on the extension that you want to install. A composer require command will be revealed in the dropdown menu. Run the command then clear caches to complete the installation.
Step 2: Next, run the config commands shown on the top of the page then click on the extension that you want to install. A composer require command will be revealed in the dropdown menu. Run the command then clear caches to complete the installation.
Q. Do you support SPA (Single Page Application) / PWA (Progressive Web Application) / AMP ?
A. Unfortunately, we don’t support SPA or PWA or AMP but we may be supporting them in future depending upon the demand.
Change Log
Version 2.0.9
2026-04-21 14:27:59
Code quality improvements, security and compatibility updates to support latest Magento 2 version and follow best practices and standards
Version 2.0.8
2026-01-14 09:45:21
Fixed an issue in Magento 2.4.8 and above where the “Cancel Order” email was sent without displaying the order status
Version 2.0.7
2024-12-05 13:12:16
Made it compatible with Breeze Theme
Version 2.0.6
2024-12-03 10:47:17
The following changes have been implemented-:
Fixed issue related to when no reason was selected
Fixed calculation issue with cancel period calculation
Made it compatible with Hyva Theme
Fixed issue related to when no reason was selected
Fixed calculation issue with cancel period calculation
Made it compatible with Hyva Theme
Version 2.0.5
2024-07-12 11:59:03
Made it compatible with 2.4.7-p1 and PHP 8.2
Version 2.0.4
2022-10-25 12:41:52
Added PHP 8 Support
Version 2.0.3
2022-01-10 14:34:18
Added PHP 7.4 support
Version 2.0.2
2020-06-24 07:01:53
Fixed hours to cancel issue with different timezone as it wasn't working for US timezone.
Version 2.0.1
2020-06-22 22:07:32
Implemented the functionality to cancel the order for guest users.
Customer can cancel the order by selected order status from setting.
Created new release as updated user guide. Nothing else has been changed. Version 2.0.1 was created by Digvijay and above two points were added.
Customer can cancel the order by selected order status from setting.
Created new release as updated user guide. Nothing else has been changed. Version 2.0.1 was created by Digvijay and above two points were added.
Version 2.0.0
2019-07-24 13:03:14
Initial version
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Reviews
Great module
Does exactly what we needed once we requested a modified version of the module for our requirements.
High quality & fast support and customer service.
High quality & fast support and customer service.
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