Q. How can I get license key for my development website?
A. Please use the same license as live site provided with the order confirmation email on the staging site and ensure you have the latest version of scommerce/core installed i.e 2.0.6.
Once added go to
Stores>Configuration>Scommerce Configuration> Core and set
"Development Environment" to "Yes" then click on
verify. Once verified the license will start working on your staging site.
Q. Can I test the extension before buying?
A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work
Q. Can I request for customisation on your extensions?
A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation
Q. I have two live domains, do I need a separate license key for each live domain?
A. Yes you need to buy a separate license key for each live domain (www.site.com) or sub-domain (de.site.com) or subfolder (www.site.com/de). If you are buying licenses for more than four live sites in one transaction then we can offer you 30% discount on total amount
Q. How can I upgrade my extension to the latest version?
A. If your extension is within the free upgrade period (12 months from purchased date) then simply email us with your order number and our team will send you the latest version of the extension but if it is outside free upgrade period then you need to buy an upgrade using the following link
https://www.scommerce-mage.com/magento-extension-installation-service.html
Once you received the latest version of our extension then we would highly recommend to delete all the files and folder of our extension from your website first before uploading the latest version because we might have removed existing files and keeping existing files could cause problems on your website.
Q. Does my license get expired after certain period?
A. No, your license is not going to get expired but we would highly recommend upgrading to get all the latest fixes (including security fixes if any), improvements and new features. In the upgrade, we also ensure it is compatible with the latest version of Magento and when you upgrade you will have a smooth transition.
Q.Where can I download the extension files?
A. Please login into your account on our website and go to the download link under my account section to download the extension package.
Q.Can you provide a key that works for our development (NOT PRODUCTION) environment which will work on a dynamic URL, for example, 12334.gitpod.com and 4567.gitpod.com?
A. Unfortunately it is not possible to generate license keys based on the dynamic URLs.
License keys need to be generated per domain or subdomain whether it is production or non-production.
Q: Why my product images are not getting optimized?
A: There could be few reasons for this :-
- Please check your cron job is up and running
- Please make sure you have the valid license key for the domain
- By default, Magento cache folder is 9df78eab33525d08d6e5fb8d27136e95, but this might be different for you because of custom theme or code. So please make sure you find out the cache folder name from product image URL and override this in configuration settings i.e. Override Cache Folder
Q: How often the cron job run and does it optimize all images?
A: Cron job runs every 5 mins and optimize all product catalog images. Rest of the images like CMS/Category images get optimized on upload. For old CMS/Category images you can optimize automatically by using the following URL http://www.yoursite.com/optimizeimages?image_folder=media/wysiwyg/banners
Q: I have loads of images to optimize, can I limit the amount of images to optimize so that it doesn't slow down my site?
A: For product images you can specify the amount of images to process in configuration and for CMS/Category images you can set the limit by passing the limit parameter as shown below http://www.yoursite.com/optimizeimages?image_folder=media/wysiwyg/banners&limit=50
Q: Can I optimise individual image manually?
A: Yes you can using the following URL http://www.yoursite.com/optimizeimages?image_url=http://www.yoursite.com/media/wysiwyg/banner/banner1.jpg
Q: I have tried optimizing images using optimizeimages URL but it throws 404
A: It could be either because of invalid license key or your IP address is not added to System -> Configuraiton -> Advanced -> Developer