Frequently Asked Questions
Q: How are static and dynamic tags seen on orders after creation?
A: Firstly, we need to create both tags from Sales>Order Tags (under Scommerce Order Tagger) and then after the creation, the dynamic tag will be shown automatically on orders that satisfy the condition of that tag. As for the static tag, the user needs to add them manually from Sales> Orders> Select All/Select on this page/Select individually(for a particular order)>Action> Add Tag, and tags will be seen after that. NOTE- Similar logic/steps are followed if the user wishes to delete a tag.
Q: How does Order Tags Logs work?
A: First thing that should be kept in mind is that Order Tags logs do not work for static tags. Regarding the dynamic tags, let's say we have a tag that has Tag id 1, which totally depends upon the position of that tag on creation, and this tag satisfies multiple orders but we make a change in it and now it satisfies only one order then this value Tag ID 1 will be seen in the logs. Also, when we create a tag id and it satisfies multiple or single orders then it will be shown in the logs Similarly, if we create an order then we will see its order ID and when we make any kind of changes in that order for eg we change its status then we will see the order id again. We will never see tag ID and order ID together for one log together. There are four statuses in logs-> pending, processing, complete, and failed, which will be seen only when there is some kind of an error.
Q: Can I add images to the tags?
A: No, currently images can not be added to the tags but we might be bringing this feature in the future updates.
Q: Can I create a single dynamic tag that satisfies multiple orders but for different conditions?
A: Yes you can, our module supports the functionality of adding multiple conditions in a single tag. It also gives the admin a choice between 'all' and 'any' i.e. admin can choose whether they want to make a tag that is only shown when all the conditions are satisfied or they want to make a tag that is shown when any of the conditions are satisfied and this will be useful when user wants to create a tag which satisfies multiple orders but for different conditions.

Q: Can I change the type of tag after its creation?
A: No, you have to delete it and make it again.
Q. Is this module fully compatible with Hyva Theme?
A. Yes, the module is fully compatible with Hyva Theme.
Q. Is this module fully compatible with Breeze Theme?
A. Yes, the module is fully compatible with Breeze Theme.
Q: What is the difference between a dynamic tag and a predefined tag?
A: The biggest difference between dynamic and predefined tag is conditions. In dynamic tags we use condition/s, and according to those conditions, tags are applied on appropriate orders. As for the predefined tags, there are no conditions because they are already set. Second difference would be the number of tags that could be created in the case of dynamic as well as pre defined tags . Only one pre-define tag of one field could be created whereas no such thing exist in the case of dynamic tags( multiple dynamic tags could be created if their name is different)
Q: Can I add more predefine tags apart from the existing ones?
A: No, you cannot. The reason why you cannot is because in the pre define tags we have already set the conditions. and according to those conditions tags are shown in the order grid. So, in total we have five predefined tags :first time customer, partially invoiced orders, partially shipped orders, back orders, and out of stock orders. Only these five pre defined tags could be added to the orders. If you want to add any other tag then you should use dynamic tags, which depend upon the conditions.
Q. How can I get license key for my development website?
A. Please use the same license as live site provided with the order confirmation email on the staging site and ensure you have the latest version of scommerce/core installed i.e 2.0.6.
Once added go to
Stores>Configuration>Scommerce Configuration> Core and set
"Development Environment" to "Yes" then click on
verify. Once verified the license will start working on your staging site.
Q. Can I test the extension before buying?
A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work
Q. Can I request for customisation on your extensions?
A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation
Q. I have two live domains, do I need a separate license key for each live domain?
A. Yes you need to buy a separate license key for each live domain (www.site.com) or sub-domain (de.site.com) or subfolder (www.site.com/de). If you are buying licenses for more than four live sites in one transaction then we can offer you 30% discount on total amount
Q. How can I upgrade my extension to the latest version?
A. If your extension is within the free upgrade period (12 months from purchased date) then simply email us with your order number and our team will send you the latest version of the extension but if it is outside free upgrade period then you need to buy an upgrade using the following link
https://www.scommerce-mage.com/magento-extension-installation-service.html
Once you received the latest version of our extension then we would highly recommend to delete all the files and folder of our extension from your website first before uploading the latest version because we might have removed existing files and keeping existing files could cause problems on your website.
Q. Does my license get expired after certain period?
A. No, your license is not going to get expired but we would highly recommend upgrading to get all the latest fixes (including security fixes if any), improvements and new features. In the upgrade, we also ensure it is compatible with the latest version of Magento and when you upgrade you will have a smooth transition.
Q.Where can I download the extension files?
A. Please login into your account on our website and go to the download link under my account section to download the extension package.
Q.Can you provide a key that works for our development (NOT PRODUCTION) environment which will work on a dynamic URL, for example, 12334.gitpod.com and 4567.gitpod.com?
A. Unfortunately it is not possible to generate license keys based on the dynamic URLs.
License keys need to be generated per domain or subdomain whether it is production or non-production.
Q. How can I manually uninstall your module?
A. Please follow the below steps -:
Step 1: Navigate to our store and login to your account. Then go to the My Account Section, on the left menu click on
Composer Instructions.
Step 2: Next, run the config commands shown on the top of the page then click on the extension that you want to install. A composer require command will be revealed in the dropdown menu. Run the command then clear caches to complete the installation.
Q. Do you support SPA (Single Page Application) / PWA (Progressive Web Application) / AMP ?
A. Unfortunately, we don’t support SPA or PWA or AMP but we may be supporting them in future depending upon the demand.