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Magento 2 FAQ

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£89.99
Compatible with Magento 2 community and enterprise 2.3.3 - 2.4.x including cloud edition
Magento 2 FAQ extension helps you to set up simple, informative and SEO friendly FAQ page for your Magento 2 site. It provides you the flexibility to add FAQ's site-wide and specific for the products.
  • Set up SEO friendly FAQ page
  • Create FAQ categories
  • Provide detailed answers
  • Categorize FAQ on both product and main FAQ page
Tooltip

Free Support

up to 60 days

Free Upgrades

up to 1 year

Fully open source

 

Composer Package name:
scommerce/magento2-faq
Latest Version:
2.0.5
main product photo
Magento 2
£89.99
£89.99

Product description

Magento 2 FAQ

Compatible with Magento 2 community and enterprise 2.3.3 - 2.4.x including cloud edition

Our FAQ for Magento 2 is an efficient powerful tool to answer the most frequently asked questions from your customers. Customers always have millions of questions about the product and website before they make a purchase on the site. This is where our extension becomes essential for any Magento 2 store, as you are not there to answer all the time. With the help of our extension, you can make sure none of the questions gets unanswered

Why do we need this extension?

SEO friendly questions and categories

With the extension, you can adjust multiple search engine related settings for question and category pages. When you add a new query or answer the existing one, the extension automatically generates the unique URL for it to save your time. However, you can always specify your own URL to make it shorter and more optimized for search engines. Also, each question and category include meta title and description that can be set and edited from the admin panel. The meta title can be filled in automatically using the question title.

Create FAQ categories

With the help of our extension you can divide knowledge base into categories that will ease navigation and help visitors find the required information faster. You can display the same questions in categories and on the product pages. Extra store pages with the content optimized to search queries will definitely improve your domain positions and bring more relevant traffic.

Assign questions to products

Our extension helps you to make any questions visible on corresponding product pages. Assign customer questions as well as the questions added by admin to store products, thus helping users find the answers to most frequently asked questions not only in the Magento FAQ section but right on the product page.

WYSIWYG editor for detailed answers

The extension allows you to provide not only the text answers but also include various content in your knowledge base articles. With the advanced WYSIWYG editor, you can equip answers with images, links and even PDF files to provide visitors with the comprehensive information on topics of interest.

Below are the main features of this module-:

  • The extension allows you to create FAQ Sitewide and for specific product pages
  • You can create categories for FAQ’s to list all the related questions under same topic
  • FAQ's can be categorized on both product and main FAQ page
  • It fully supports multi-sites. You can assign FAQ’s to the sites of your choice
  • Same FAQ’s can be assigned to main FAQ page and to specific products as well
  • The extension allows user to submit their queries on the site which can be added to the list of FAQ's.
  • The admin is notified via email instantly when a new query is submitted on the site
  • The extension provides WYSIWYG editor to add answer to the FAQ’s
  • The extension allows you to add meta information with every FAQ to make it SEO friendly
  • Improving SEO and site navigation
  • Relieving some of the burdens on customer support by publicly answering common questions
  • Delighting customers by creatively answering their questions
  • Its very easily manageable from configuration
  • You can enable/disable Site Wide FAQ’s from configurations



We offer 60 days of free support and 12 months of free upgrade for any standard Magento site when you buy this extension. You can also get our installation service for a small fee. If you want more benefits, you can purchase our 12 months of free premium support and free lifetime upgrade package. Please contact us if you need any assistance or customization for this extension. We will reply to you within 48 hours. We may also offer you a special deal or a free solution if we like your idea.


** Please refer to our FAQ or T&C section for running our extensions on multiple domains or sub-domains

FAQ

Q. How can I get license key for my development website?
A. Please login to your account and Go to My account section > From the left menu select Generate Dev License key > Enter the Dev site url and select the extension from the dropdown and click on generate to get the license key
Q. Can I test the extension before buying?
A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work
Q. Can I request for customisation on your extensions?
A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation
Q. I have two live domains, do I need a separate license key for each live domain?
A. Yes you need to buy a separate license key for each live domain (www.site.com) or sub-domain (de.site.com) or subfolder (www.site.com/de). If you are buying licenses for more than four live sites in one transaction then we can offer you 30% discount on total amount
Q. How can I upgrade my extension to the latest version?
A. If your extension is within the free upgrade period (12 months from purchased date) then simply email us with your order number and our team will send you the latest version of the extension but if it is outside free upgrade period then you need to buy an upgrade using the following link
https://www.scommerce-mage.com/magento-extension-installation-service.html

Once you received the latest version of our extension then we would highly recommend to delete all the files and folder of our extension from your website first before uploading the latest version because we might have removed existing files and keeping existing files could cause problems on your website.
Q. Does my license get expired after certain period?
A. No, your license is not going to get expired but we would highly recommend upgrading to get all the latest fixes (including security fixes if any), improvements and new features. In the upgrade, we also ensure it is compatible with the latest version of Magento and when you upgrade you will have a smooth transition.
Q.Where can I download the extension files?
A. Please login into your account on our website and go to the download link under my account section to download the extension package.
Q.Can you provide a key that works for our development (NOT PRODUCTION) environment which will work on a dynamic URL, for example, 12334.gitpod.com and 4567.gitpod.com?
A. Unfortunately it is not possible to generate license keys based on the dynamic URLs. License keys need to be generated per domain or subdomain whether it is production or non-production.
Q. How can I manually uninstall your module?
A. Please follow the below steps -:

Step 1: Navigate to our store and login to your account. Then go to the My Account Section, on the left menu click on Composer Instructions.
My account section
Step 2: Next, run the config commands shown on the top of the page then click on the extension that you want to install. A composer require command will be revealed in the dropdown menu. Run the command then clear caches to complete the installation. Composer instructions
Q. Do you support SPA (Single Page Application) / PWA (Progressive Web Application) / AMP ?
A. Unfortunately, we don’t support SPA or PWA or AMP but we may be supporting them in future depending upon the demand.
Q. Can I check the demo site backend?
A. Sure – Please email at core@scommerce-mage.co.uk and our team will be able to provide the access.
Q. Can I create unlimited categories for FAQ?
A. Yes, store admin can create the N number of categories for the FAQ, and assign the questions and answers to the products from Magento panel at the back-end to display Q&A in a FAQ category or general FAQs list.
Q. Can I Add/Assign relevant questions to various FAQ categories?
A. Yes, you can assign to various FAQ categories.
Q. Does it support instant search ?
A. Yes, it does support , we have search option available to makes search narrow and more efficient.
Q. When a customer submits a question, will her/his name be displayed?
A. No, we don't have 'Customer Info' section(Sender name, Sender email) at the moment, but this has been added in our future pipeline.
Q. Why I can't search any existing question/answer on the FAQ page?
A. This may be because you haven't assigned the question to any category.

Change Log

Version 2.0.5
2024-07-17 06:01:41
Made it compatible with Magento 2.4.7 and PHP 8.2
Version 2.0.4
2022-11-17 10:20:23
Bugfixes of DB schema
Version 2.0.3
2022-11-16 11:49:31
Install/Upgrade Schema converted to db_schema and Data patch Added
Added PHP 8 Support
Version 2.0.2
2021-09-20 14:36:54
Added PHP 7.4 support to the module
Version 2.0.1
2020-08-28 09:59:39
Added PHP 7.3 support to the module.
Version 2.0.0
2020-03-23 15:20:51
# Remove cacheable false tag from layout
# Remove unwanted dependencies from the composer
# FIxed MySQL issue
# Fixed search page read more button click issue
Version 1.0.3
2020-03-17 13:38:18
Core separated and structure of packaged corrected
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