Magento 2 FAQ

£74.99 Excluding VAT

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This extension for Magento 2 helps you to set up simple, informative and SEO friendly FAQ page for your Magento 2 site. It provides you the flexibility to add FAQ's site-wide and specific for the products.


  • Set up SEO friendly FAQ page
  • Create FAQ categories
  • Provide detailed answers
  • Categorize FAQ on both product and main FAQ page

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Magento 2 FAQ

Compatible with Magento 2 community and enterprise 2.0.x - 2.3.x including cloud edition

Our FAQ for Magento 2 is an efficient powerful tool to answer the most frequently asked questions from your customers. Customers always have millions of questions about the product and website before they make a purchase on the site. This is where our extension becomes essential for any Magento 2 store, as you are not there to answer all the time. With the help of our extension, you can make sure none of the questions gets unanswered


SEO friendly questions and categories

With the extension, you can adjust multiple search engine related settings for question and category pages. When you add a new query or answer the existing one, the extension automatically generates the unique URL for it to save your time. However, you can always specify your own URL to make it shorter and more optimized for search engines. Also, each question and category include meta title and description that can be set and edited from the admin panel. The meta title can be filled in automatically using the question title.


Create FAQ categories

With the help of our extension you can divide knowledge base into categories that will ease navigation and help visitors find the required information faster. You can display the same questions in categories and on the product pages. Extra store pages with the content optimized to search queries will definitely improve your domain positions and bring more relevant traffic.


Assign questions to products

Our extension helps you to make any questions visible on corresponding product pages. Assign customer questions as well as the questions added by admin to store products, thus helping users find the answers to most frequently asked questions not only in the Magento FAQ section but right on the product page.


WYSIWYG editor for detailed answers

The extension allows you to provide not only the text answers but also include various content in your knowledge base articles. With the advanced WYSIWYG editor, you can equip answers with images, links and even PDF files to provide visitors with the comprehensive information on topics of interest.


Below are the main features of this module-:

  • The extension allows you to create FAQ Sitewide and for specific product pages
  • You can create categories for FAQ’s to list all the related questions under same topic
  • FAQ's can be categorized on both product and main FAQ page
  • It fully supports multi-sites. You can assign FAQ’s to the sites of your choice
  • Same FAQ’s can be assigned to main FAQ page and to specific products as well
  • The extension allows user to submit their queries on the site which can be added to the list of FAQ's.
  • The admin is notified via email instantly when a new query is submitted on the site
  • The extension provides WYSIWYG editor to add answer to the FAQ’s
  • The extension allows you to add meta information with every FAQ to make it SEO friendly
  • Improving SEO and site navigation
  • Relieving some of the burdens on customer support by publicly answering common questions
  • Delighting customers by creatively answering their questions
  • Its very easily manageable from configuration
  • You can enable/disable Site Wide FAQ’s from configurations


We provide 60 days free support and free upgrade from the date of purchase for any standard Magento site. Installation service is also available with a minimal charge of £50 with 6 months free support and free upgrade for any standard Magento Site. If you need any help with this extension or you want to enhance this extension to meet your business needs, please contact and we will get in touch with you. And if we like your idea we might do the solution at discounted rate or for free.


** Please refer to our FAQ or T&C section for running our extensions on multiple domains or sub-domains

Frequently Asked Questions


Q. How can I get license key for my development website?
A. If you want to get the license key for the developer website, please contact our team at core@scommerce-mage.com along with order number and development site URL. The developer website can be on a separate Magento installation than your base domain for which the license was purchased
Q. Can I test the extension before buying?
A. Unfortunately we can't provide you extension for testing purposes but we have demo available for most of our extensions and happy to provide full refund if the extension doesn't work
Q. Can I request for customisation on your extensions?
A. Yes we do provide all sort of customisation for our clients at the reasonable rates. And if we believe the customisation will help our product then we also provide great discount on the customisation
Q. I have two live domains, do I need a separate license key for each live domain?
A. Yes you need to buy a separate license key for each live domain or sub-domain. If you are buying licenses for more than four live sites in one transaction then we can offer you 30% discount on total amount
Q. How can I upgrade my extension to the latest version?
A. If your extension is within the free upgrade period then simply email us with your order number and our team will send you the latest version of the extension but if it is outside free upgrade period then you need to buy an upgrade using the following link
https://www.scommerce-mage.com/magento-extension-installation-service.html

Once you received the latest version of our extension then we would highly recommend to delete all the files and folder of our extension from your website first before uploading the latest version because we might have removed existing files and keeping existing files could cause problems on your website.
Q. How can I manually uninstall your module?
A. Please follow the below steps -:

Step 1: Remove the module Scommerce_% from app/etc/config.php

Step 2: Drop module tables or columns from database, please check app/code/Scommerce/Module/Setup folder for more information

Step 3: Remove the folder app/code/Scommerce/%

Step 4: Remove module configuration settings from core_config_data table by running the following query
DELETE FROM core_config_data WHERE path LIKE 'scommerce%'
Step 5: Remove module from setup_module table by running the following query
DELETE FROM setup_module WHERE module LIKE 'Scommerce_%';
Q. Can I install or upgrade your Magento 2 packages using composer?
A. Yes you can by following the below steps -:

Step 1: Unzip our provided extension

Step 2: Create two separate zip files of the folders found in the following directory -:

\app\code\Scommerce

which means you will ended up having two zip files "core.zip" and "{{extension_name}}.zip"

Step 3: Create packages/scommerce folder on your SSH server on the root of your Magento site

Step 4: Upload two zip files created in Step 2 "core.zip" and "{{extension_name}}.zip" to the packages/scommerce folder on your SSH server

Step 5: Update require section of your composer.json (sitting under root of your Magento site) with the following -:
"scommerce/{{extension_name}}": "^{{version_number}}", "scommerce/core": "^{{version_number}}"
You can check the version number and extension name from the composer.json under the following folder of the extension provided

\app\code\Scommerce\Core\composer.json

\app\code\Scommerce\{{Extension_Name}}\composer.json

Step 6: Update repositories section of your composer.json (sitting under root of your Magento site) with the following -:
{ "type": "artifact", "url": "packages/scommerce" }
Step 7: Run the following command on your ssh to install or update our package -:
composer require scommerce/extension_name
Q. Can I check the demo site backend?
A. Sure – Please email at core@scommerce-mage.co.uk and our team will be able to provide the access.

Release Notes

Version 1.0.0 - Initial Commit

Version 1.0.1 - Added Title Options in Configurations

Version 1.0.2 - Fixed Market Place issues

Version 1.0.2 - Core separated and structure of packaged corrected

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